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Application Configuration

  • Configuring Applications
  • Where do I look?
  • Login Page
  • Stripe Keys
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  • Application Fees
  • Branding
  • Communication Templates

Public House: Product Overview

  • Privacy Policy
  • Public House Introduction
  • Streamlining Your Application Process with Public House
  • Security
  • Technical Product Description
  • Why Salesforce and Homekeeper?
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PH Setup

  • Salesforce Authorization
  • Cloud Storage Setup
  • Google Drive Connection
  • Dropbox Connection
  • AWS S3 Connection
  • Box.com Connection
  • Settings

Release Updates

  • 2025 Q2 Release Update
  • 2025 Q1 Release Update
  • 2024 Q4 Release Update
  • 2024 Q3 Release Update
  • 2024 Q2 Release Update
  • 2024 Q1 Release Update
  • Development Roadmap
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Release Update Archive

  • 2023 Q3 Release Update
  • 2023 Q2 Release Update
  • 2023 Q1 Release Update
  • 2022 Q4 Release Updates
  • 2022 Q3 Release Updates
  • 2022 Q2 Release Updates
  • 2022 Q1 Release Updates
  • 2021 Q4 Release updates
  • 2021 Q2 Release Updates
  • 2020 Q1 Release Updates
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PH Programs

  • Configuration

Screening Forms: How do they work?

  • An Overview of Screening Forms
  • Screening Forms: Introduction
  • Understanding Screening Form Questions

Screening Form Configuration

  • Configuring Your Screening Forms
  • Screening Form Config
  • Using Your Own Screening Tools with Public House
  • Configuring Screening Form Email Templates

Waitlist: How does it work?

  • Affordable Housing Waitlists: Introduction
  • Candidate Pool: Overview
  • Recommended Households: Overview

Waitlist: Configuration

  • Screening Campaigns: Creating a New Waitlist

Public House Portals: Introduction

  • Application & Homeowner Portals

Application Portal: Applicant Support

  • Troubleshooting Application Access
  • Application Access Recovery
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Homeowner Portal

  • Monitoring Event Overview
  • Occupancy Survey Process
  • Occupancy Survey Troubleshooting

Public House Application: How does it work?

  • Application Processing (Staff)
  • New Applications for Current Residents
  • Application Process Flow
  • Reusing Applications

Calculating Income

  • Unreported Deposits / Miscellaneous Income
  • Calculating Household Income
  • Assets & Imputed Income

Application Metrics

  • Application Process History

Required Documents:How do they work?

  • Exploring Required Document Templates
  • Creating Required Documents
  • Understanding Screening Forms and Campaign Parameters
  • File Storage
  • Required Documents Overview
  • Required Documents: Applicant Submission
  • Required Documents: Document Review
  • Required Documents: Document Corrections
  • Required Document Settings: Expiration

Required Documents: Configuration

  • Creating Required Documents
  • Required Document Templates: Conditional Fields
  • Document Review: Document Review Fields

AMI

  • AMI

Income Limit Calculations: How does it work?

  • Minimum Income Limit Exception
  • Understanding and Managing AMIs
  • Maximum and Minimum Income Limits

Annual Subscription and Applicant Credits

  • Annual Subscription & Billing
  • Quarterly Report and Invoice

Email & SMS Reminders & Notifications

  • Email Deliverability
  • Property Invitation Emails
  • Email & SMS Reminder Schedules

Payment Processing: Stripe

  • Application Fee Processing

Implementation

  • Implementation Overview
  • Implementation Prerequisites
  • Email Sender Details
  • Application Domain
  • Cloud Storage Setup
  • Salesforce Authorization

Required Documents

  • Supporting Document Uploads
  • Required Document Files Troubleshooting

Tips & Troubleshooting

  • Restoring an Expired Application

Configuration

  • Optional Application Questions
  • Process Automation
  • Programs

Supporting Document Uploads

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Security Documentation

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Miscellaneous

  • Salesforce Trails
  • Homekeeper Support
  • On-boarding Meeting Schedule
  • Staff Fields
  • Waitlist Lottery Management
  • Sales Process
  • Required Document Files Troubleshooting
  • Supporting Document Cloud Storage
  • Glossary of Terms
  • Tips on Mass Updates
  • Public House Customer Support
  • Invite to Apply
  • Still can have issues with any files with the same name
  • Mass Update Considerations
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Managing Screening Forms

  • Screening Forms: The Basic Process
  • Screening Forms: Aligning Your Program(s) with Public House
  • Screening Forms: An Overview of Questions and Fields
  • Screening Forms: The Basics of Parent and Historical Intakes
  • How to Find Your Screening Form Email Templates
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Lotteries

  • Overview: Lotteries and Waitlists
  • Lotteries Overview
  • How Lotteries Work
  • Weighted Lotteries
  • Lottery Screening Forms
  • Multi-Property Lottery Entry
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AI Tools

  • AI Support API
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Application Management

  • Applicant Invitations and Selection
  • Dual-factor Authentication
  • How to Access an Application
  • Your Application UI
  • Public House Application Overview
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Application Processing Overview

  • Application PDFs
  • Determination
  • Document Review
  • Finding Your Application Processing Dashboard
  • Using Your Application Processing Dashboard
  • Understanding Application Processing in Public House
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Properties

  • Finding Your Properties
  • Property Set-Up
  • Property Candidate Pool
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Candidate Pools

  • Candidate Pools: How do they work?
  • Candidate Pool: Overview
  • Finding Your Candidate Pools
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Required Documents

  • Supporting Document Uploads
  • Required Document Files Troubleshooting

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