Additional Services

Public House offers additional configuration and enhancement services to support evolving program needs beyond standard implementation.

How to Work With Us

To ensure efficient and timely support, most updates and enhancements follow a structured approach:

Batching updates: We recommend consolidating changes and submitting them together (twice per month) to streamline implementation and reduce turnaround time.
Effort-based scoping: Requests are evaluated based on estimated implementation effort. Smaller updates are typically handled as part of ongoing support, while larger or more complex requests may be scoped as additional services.
Clear next steps: For requests that require additional work, Public House will provide guidance on recommended approach, scope, and pricing before proceeding.

Updating Your Screening Forms and Applications

Enhancements to screening forms and applications are supported through two paths, depending on scope and complexity.

Most ongoing updates relate to screening forms. Application updates are typically limited and handled as part of standard configuration, or scoped separately when larger changes are required.

Included: Ongoing Maintenance Updates

Ongoing updates are supported as part of your annual license when:

Changes are submitted in batches through the approved mapping document. Updates are typically deployed up to twice per month.
Updates remain within the existing structure of the form
Requests involve minor adjustments such as:

wording, help text, or header edits
answer changes
small additions

This process is designed to support regular iteration while maintaining efficiency and consistency.

For screening forms, updates include modifications to criteria, warnings, or custom tags.

For applications, updates are typically limited to minor adjustments or required document configuration.

Additional Services: Expanded Enhancements

Requests may be scoped as additional services when they involve:

Significant expansion of questions or sections
Structural changes or workflow redesign
Large volumes of updates or repeated iterative revisions

As a general guideline:

Requests estimated to require more than approximately two hours of implementation effort may require additional scoping and fees.

Public House will provide guidance on recommended approach, scope, and pricing prior to proceeding.

New Builds

Creation of new forms, programs, and eligibility structures.

Typical Pricing:

$600–$1,500 → new Waitlist or Lottery Screening Forms for (up to 30 questions)
$300–$500 → new Lottery Priority Templates
$1,200–$1,500 → new Application Programs

New Screening Form Template

Because your team has already completed the initial screening form mapping process, this work will follow a streamlined configuration and review schedule.

Kickoff & Review

One short working session to review the finalized screening form mapping document and confirm any implementation details prior to build.

Configuration

Public House will complete initial screening form configuration within approximately 3–4 business days following kickoff and receipt of finalized materials.

Testing & Review

A new Screening Form Template option will be added to the Screening Form Template picklist.
Public House will configure a testing campaign where your team can review and test the form workflow.

Following configuration, your team may review and consolidate feedback through the approved mapping document process.

Revision Rounds

Implementation includes up to two consolidated revision rounds within the approved scope.

Revision rounds are typically completed within approximately 2 business days following receipt of consolidated feedback.
Meetings during revision rounds are available as needed but are typically not required.

Scope Notes

Requests involving substantial expansion, workflow redesign, or significant additions introduced after implementation begins may require additional scoping, revised timelines, or additional service fees.

Larger or more complex program configurations are typically scoped as additional services based on implementation effort.

Additional Services

Reports & Dashboards

Custom reporting, dashboard configuration, and data exports to support program tracking and operations.

$200 - $300 standard report or simple dashboard enhancements
$300–$500 more complex dashboards
$500–$1,000 advanced or multi-source reporting

Simple reporting requests are often completed quickly when scoped clearly, while more complex reporting may require additional review and configuration.

Notifications & Communications

Configuration of standard application and staff notifications. Utilizes Salesforce Flows and Lightning Email Templates.

$200–$300 per notification

Staff notification of application submission
Application approval / decline messaging
Program-specific messaging updates

Data & Waitlist Migrations

Support for migrating and organizing applicant and waitlist data. Data cleanup and restructuring

$200–$500 simple data imports or updates to existing records

Importing a clean, single dataset
Minor data cleanup
Waitlist migrations

$500–$2,000 structured imports with moderate complexity

Applicant data imports
Homeowner/Property data imports

$2,000–$5,000+ multi-object or highly structured data migrations

Multi-object imports (applicants, programs, waitlists)
Data restructuring across systems
Complex field mapping or deduplication
Legacy system migrations

Larger or more complex migrations are scoped based on volume and data structure.

Well-structured and clean data significantly reduces implementation time and cost.

Fillable PDF

Fillable PDF creation includes header with graphic, footer and custom fields tested and added to new Required Document.

$200-$350 edits to existing fillable PDFs
$300-$500 Up to 15 questions
$500-$750 Up to 30 questions

Complex layouts may require additional scoping.

Training Services

Training sessions may be delivered using available implementation or launch sessions, or scheduled as additional services.

Training new staff
Larger team onboarding
Refresher sessions

$150–$200 per 1-hour session, $500–$1,200 → multi-session training packages

Training may be delivered through:

Scheduled live sessions
Structured walkthroughs of workflows and processes
Q&A sessions focused on real-world use

When available, training sessions may be fulfilled using remaining implementation or launch sessions. Additional training is scheduled as a separate service.

Custom Development (Limited Availability)

Custom development is evaluated on a case-by-case basis and prioritized based on alignment with the Public House product roadmap.

New Screening Form New Lottery Priority Template New Application Programs