Platform Add-Ons are discrete features and capabilities you can add to your Public House environment. Unlike professional services, these expand what your system can do rather than what Public House does for you.
Restricted Access Support Tier
Annual Fee: $2,000
Designed for clients who are unable to grant Public House access to their production environment due to internal security or compliance requirements. All support services are delivered through a dedicated sandbox environment that mirrors production.
Scope of Services
Public House will provide:
- Issue investigation and troubleshooting (in sandbox only)
- Configuration updates and system improvements
- Deployment packages (e.g., change sets)
- Step-by-step deployment instructions
- Testing scenarios for validation
Client Responsibilities
To ensure effective support, the client is responsible for:
- Submitting complete support requests, including detailed written descriptions, screenshots and/or screen recordings, and steps to reproduce the issue
- Deploying all changes to production and validating results
- Maintaining a sandbox environment that reflects production, including performing refreshes as needed and completing all post-refresh configuration steps (reactivating Public House users, updating credentials, reauthorizing integrations, updating environment-specific settings)
Support Process
- Client submits a request with required documentation
- Public House reproduces and analyzes the issue in sandbox
- Solution is developed and tested in sandbox
- Public House delivers deployment package, instructions, and test scenarios
- Client deploys to production and validates
Limitations and Considerations
- Issues must be reproducible in sandbox for full resolution
- Resolution timelines may be longer than standard support
- Multiple iterations may be required for complex issues
- Certain features (e.g., electronic signatures) may not function in sandbox
Initial Setup
Before support services begin, a one-time setup is required — typically approximately one week — including provisioning a full developer sandbox, configuring required data and objects, establishing Public House access, and sandbox cloud storage configuration.
Resident Portal
Fee: $1,500
The Resident Portal implementation is a separate service focused on configuring annual survey workflows and related communications. This typically includes:
- Annual survey questions
- Required document configuration
- Notification setup
- Communication template updates
This service is typically completed over a 2–3 week period and may be scheduled alongside the primary implementation or following initial system launch.