Applicants who have been through your application process may be able to reuse the application if they are re-invited or if they start the process again.
NOTE: This only applies to Service Files with Status = Application in Process and Application Status = Approved.
Approved Applications past their Expiration Date — Reusable
If an Approved application is not directly placed in a new home, after some time the Applicants will need to provide updated required documents (pay stubs, bank statements, etc.). Public House can reset an application.
On the Candidate Pool Pages, approved applications that have exceeded the Approval Expiration Period are listed as Approved Expired with the date of expiration. Each organization can customize its Approval Expiration Period in Custom Settings.
These approved Applicants can be sent a Request Update from a button on the Candidate Pool page, which triggers:
- Service File Application Status is set to Invited
- Required Documents set to Expire on Reset are deleted
- Required Documents set to Expire on Date with an expiration date < Today are deleted
- Recalculates Income Limits to ensure the most recent values are in use
- Resets application processing dates and clears necessary fields
- Sends the applicant an Application Invitation to Re-apply email
- Applicant's priority/preference is unaffected
Requirements for Invite to Reapply:
- Status = Application in Process
- Application Status = Approved
- Approval Expiration > Today
Declined & Ineligible Applications — Not Reusable
Applicants that do not qualify for your program, miss their Application Due date, or otherwise cancel their application cannot re-use that application. Once the Service File Status is set to Ineligible and Application Status is set to Declined, the only functionality is for staff to view data and links to saved PDF files.
Declined Applicants may submit a new Screening Form and get placed on the waiting list again. If invited to apply again, a new Service File is created and all information must be entered again.
Applicants placed in homes — Not Reusable
Once an applicant is placed in a home, staff should manually update the Service File status to Current Owner or Current Renter. If the resident wishes to apply for a different housing opportunity, see New Applications for Current Residents.