When a Service File is set to Status = Ineligible, the Campaign Member is set to Ineligible and the Applicant is removed from all Recommended Households (Properties). Use these procedures to restore their application.
Service File
Set Status = Application in Process.
- If the applicant had not yet submitted: Application Status = Incomplete. Set a future Application Due date.
- If the applicant was correcting documents: Application Status = Document Review. Set a future Document Request Due date.
Campaign Member
- Set Campaign Member Status = Applicant
- Enter a note about why you are restoring the applicant in the Campaign History Entry field (appended with today’s date)
- Reconnect the Campaign Member to the Service File by populating the Service File field and checking the Created Service File checkbox
Candidate Pools
Once you have restored the Service File and Campaign Member, the Applicant will show on applicable Property Candidate Pools. If they were previously part of any Recommended Households, you’ll need to reinvite them from each Property.