If all files are not approved at the completion of Document Review, the application advances to Document Corrections.
Document Corrections triggers:
- Service File: Application Status = Document Corrections
- Service File no longer appears on the Dashboard under Document Review
- Applicants receive an email notifying them that their uploaded documents require corrections or additions
Applicants are permitted to access their applications to make corrections and upload additional documents. All Service File history entries during Document Corrections are highlighted in blue.
Correcting Documents
Red icons help Applicants identify Required Documents needing correction (Declined, Approved with Action, or those with a staff question).
- Declined or Approved with Action – Applicant must upload a new document using Upload Correction or Upload Additional Files
- Staff Question – Applicant must provide a text response in the "Applicant Response" line; they may also upload additional documentation
Once all corrections are completed within a section, the applicant selects I have completed my uploads and met my requirements.
Once all corrections are made, the applicant is prompted to resubmit. Application Status updates back to Document Review and the Service File reappears on the Application Processing Dashboard.
Note: Applicants cannot see their uploaded documents — even Approved ones — through the portal after the initial upload.
Changes to Application Data
Applicants have full access to make additional updates to application data during Document Corrections. These edits appear highlighted in blue in the History.
The application stages in Public House are designed for the applicant to keep moving through the process independently. Utilize the Application Processing Dashboard to know when an application is ready for your attention.