The Public House Resident Portal serves as a secure, mobile-accessible hub for residents to complete annual compliance tasks, submit documentation, and communicate important updates.
Access is available through one-click email authentication or the program’s login page. All content is translated into the resident’s preferred language, supporting a more inclusive and user-friendly experience.
What Residents Can Do in the Portal
Residents use the portal to manage key program responsibilities, including:
Complete Annual Occupancy Surveys
Each year, residents are prompted to complete a custom survey certifying their occupancy status. The portal walks them through:
- Updating Household Details
- A series of required questions
- Uploading supporting documents
- Attestation to program rules and continued eligibility
- Optional electronic signature
Once submitted, a signed PDF of the survey answers and uploaded documents is automatically generated and stored in your linked cloud storage for audit and recordkeeping purposes.
Notify of Major Changes
Residents can also use the portal to notify the housing organization of changes such as:
- Intent to Sell
- Refinance or Loan Modification
- Home Improvement Projects
- General homeowner stewardship or support needs
Update Household Information
To help maintain accurate records, residents are prompted to confirm or update their household composition each time they log into the portal. They can also update their contact details — such as email or phone number — to ensure they continue receiving important program communications.
Key Features
Secure, Mobile-Friendly Access
Residents can quickly access the Resident Portal using a secure link sent via email or SMS in their annual survey reminder, or by visiting the program’s Login Page.
Multilingual Support
All portal content and annual survey communications are translated into the resident’s preferred language using Google Translate.
Automated Reminders
Residents receive automated email and SMS reminders about survey deadlines and other required actions.
Document Upload
Required documents are collected directly through the annual survey or other forms.
Electronic Signatures
Residents can electronically sign their annual survey or other submissions directly in the portal. Signatures are time-stamped and applied to the final PDF for recordkeeping.
PDF Archive
PDFs of signed surveys and uploaded documents are automatically stored in your connected cloud storage for audit or compliance use.
Annual Survey Monitoring
Dashboards provide staff with real-time insight into survey activity and resident engagement, including:
- Percentage of properties with up-to-date surveys
- Completion and delinquency rates
- Resident-submitted requests and notifications
- Overall participation trends
Supports Long-Term Stewardship
By making it easy for residents to fulfill program responsibilities and stay connected, the portal strengthens long-term relationships and supports responsible homeownership.