Each Required Document can accept up to 15 uploaded files. Applicants sometimes upload each page of a bank statement, tax return, or lease separately, which can hit this system limit.
If more than 15 files are needed, the solution is to merge the pages into a single PDF and re-upload.
Steps to Merge and Re-Upload
- Download the individual files from the Required Document.
- Merge into a single PDF using a PDF tool.
- If you don’t have a tool for merging PDFs, common online options: Adobe Acrobat (online), iLovePDF, Smallpdf, Xodo, PDF Candy.
- Delete the individual uploads:
- From the Service File, go to the Required Documents related list.
- Select the Required Document. You may need to click View All to see the full list.
- In the Required Document Files related list, use the dropdown next to each file to delete.
- Upload the merged PDF through the application.
- Open the file in the application to confirm it uploaded successfully to your cloud storage.
- Remove local copies of the PDFs from your device in accordance with your organization’s data security policy.
✅ Tip: Encourage Applicants to combine multi-page documents before uploading whenever possible. This prevents hitting the 15-file limit and makes review easier for staff.
Why This Matters
The system allows up to 15 files per Required Document. This is an intentional limit designed to:
- Keep applications manageable for reviewers.
- Reduce storage issues from excessive single-page uploads.
- Encourage Applicants to submit multi-page documents as one complete file.
If an applicant tries to upload more than 15 files (for example, each page of a bank statement individually), they will need to combine the files into a single PDF before uploading.